This page shows our conditions of assistance on the products we distribute and the actions that the customer must take.
As soon as you have purchased a product from us, you will need to activate the warranty. If you haven't registered on our site yet, you'll have to start here:
So once you are authenticated you will have to enter the reserved area and in the Help Desk service you can register your product and activate the warranty.
Transport costs will not be charged (whether the equipment is recognized or not under warranty) only in the case of use of our courier agreement (TNT) and only for transport within Italy.
Obviously you will have to use the standard service or economy, otherwise in case of use of express services the cost will be charged.
Once your product has been received by our support team, we will evaluate whether there are any elements necessary for the intervention to be considered as a warranty (see the Warranty Terms section below).
You will receive a quote by email that must be accepted or not by working on a special form on our site.
If you accept the quote, you will pay the amount of the quote on delivery when the courier will return the product.
If you do NOT accept the quote and want the product to be returned to you you will pay the cost of management, equal to 36.60 Euro including VAT. If you want the product to be disposed of by us, you will not be charged any handling costs.
The Cost of Ownership mainly includes the work required to determine the cause of the fault.
The product will be repaired or replaced free of charge and our website will allow you to follow the various stages of processing until shipment.
If you haven't logged in yet, you'll have to register, so you'll have to register your product.
At this point you will have to start the procedure on the "Help Desk" page by clicking on the "key and hammer" icon in correspondence with the registered product and from that moment our WEB will guide you to the packaging of your package.
At the same time you will have to arrange to deliver the package to our courier (TNT), for this purpose you can take advantage of the following link:
The product must be sent to:
It is important to include all accessories that may contribute to the onset of the defect. In fact, if the problem is caused by an accessory and therefore our assistance cannot determine the fault, the product will be returned without any intervention and with the additional cost of management of 36.30 euros (including VAT).
Marine Pan Service S.r.l. offers the guarantee only for products that belong to its distribution channel. This warranty may NOT be sold, assigned, transferred or delivered to any subsequent purchaser or purchaser of the product. The warranty offered is intended to cover manufacturing defects and excludes parts or consumables.
The duration of the warranty period is two years or the one offered by the manufacturer if longer. The start of the period is established by the proof of purchase (copy of the receipt, invoice, etc. and in any case a document valid for tax purposes), issued by the retailer at the time of purchase, from which it can be inferred, the model, the date of purchase, the name of the retailer and possibly the serial number of the product.