After Sales Support
This is the feature better known of Marine Pan Service and the company name take with itself the importance we give to service. We offer on line an after sales support where users are delighted of a incredible service, very easy to use and where you can monitor the progress of the service.
We are synchronizing online dealers with our datas, so every product we launch, is in the dealer site automatically, as well of every other new information (new features, new advises, stock quantity, prices etc). Further information: MPS Sync.
It is the reserved area for our dealers, totally oriented to the marketing purposes, so not only placing order etc. This is a system structured to take more confidence with our products, market capabilities and features, with the "inside" target to motivate purchases. Further information: Marketing Area
Quality internal Processes
- Prototype are tested in our in our lab and often on our boat
- Each product sold is tested before distribution.
- Relabeling for some products to better satisfy the italian authorities
- Full documentation (italian manuals, warranty, conformity, declarations, forms etc)
- Orders despatched in the same day
- Always at least 95% of the products in stock
Employers trained for the best customer care
Our employers are fully trained on the exact way to handle communication with customers. Employers are exactly trained on the minimal information which must fit every email or phone communications. Every emails is replied into the 120 minutes for the 90% of cases and 24 hours for the 100%.
Our Glossary is one of the key of success of our WEB site, every marine technology is explained with very easy words and we try to clarify every legislation expected for the specific technology.
MPS News is our format to spread news for marketing and services purposes. Every new product is launched by this platform, which consist of a newsletter to around 5000 recipients and a place in MPS News (a section of our site very well indexed and known).
We have our own photo lab, driven by our technology MPS Hand Painting which is a process based on shotting methods, followed by some tricks made by our software. The result is a picture with the 3D profile optimized which give a better appeal on WEB view.
Is a seminary with stages on 7 different cities where we present products to our dealers. Such event is not yearly based and has been done on 2005, 2007 and 2011.